Job Detail

Customer Sales Assistant

Customer Sales Assistant

Tweedle
Durban
Full Time
Category : Manufacturing Salary : R15,000 Experience(s) : 2 Year

Overview

To pro-actively build knowledge on products and systems, via training sessions, info-bites and self-learning To proactively understand all Sales processes to support these and embed into the role To actively promote the use of the web shop and on-line ordering Any other duties as directed by management To work with tier four customers to promote sales, identify changes in sales trends and promote new products Manage follow up of existing tier four customers, prospects and quotations on a systematic basis Build strong relationships with customers to maintain and grow existing accounts Monitor the overall sales performance of tier four customers and take corrective actions to meet agreed sales targets Identify new business opportunities to generate new accounts, to include a level of cold calling Keep accurate record of all activities at all times - linked to agreed KPI's and performance measures To represent the company to customers and others in a professional and courteous manner

About Tweedle

The company services a vast number of medium and large corporate clients in South Africa and elsewhere and conducts Business globally. We registered with the Department of Labour, and was established in 2014. The company’s mission is to develop above average human capital within organizations nationally as well as globally by constantly applying best practice in the recruiting process .Tweedle’s recruitment algorithm will automatically identify the most suitable candidates from our huge database of clients .Tweedle recruits executives as well as all support staff on all levels for companies in a vast field of sectors, specialisation fields and industries. Employers/Clients who wish to enquire or make use of our services, can contact us at our Cape Town branch based in the heart of the CBD Our Mission Our mission is to be the preferred and trusted recruitment partner to both our clients and candidates. To achieve this, we are committed to the provision of excellent customer service, quality staffing and competitive pricing. We will continue to work in close consultation with our clients to ensure that their staffing needs are adequately met to their complete satisfaction. Our Vision Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations.

About Our Client
Our heritage and history has helped us shape the modern and thriving business we are today. Our customer-centric operations are supported by the right tools, processes and systems to make sure we provide a consistently high and dependable service. Established in 1976, we have over 40 years experience within the cleaning and janitorial industry and always strive to be different

Job Description
Using internal IT applications, including SAP. work with tier four customers on a daily basis, promoting sales, providing trend information and promoting client
Following up customers, prospects and quotes on a systematic basis
Monitoring of overall sales performance of tier 4 customers, reporting on changes and finding solutions to changes in sales
Identifying new business opportunities, generating new accounts via outbound calling and promotions
Maintain log of all activities, outgoing calls and all customer events
Managing customer call via a schedule to ensure all tier four customers are contacted as per the agreed KPI’s without exception
Producing KPI data for Head of Customer Response
Update customer price lists in line with in-house pricing systems
Prepare and submit quotations – follow up
Ensuring new customers experience the “Welcome window”
Checking all processes have been completed from daily schedule
To pro-actively build knowledge on products and systems, via training sessions, info-bites and self-learning
To proactively understand all Sales processes to support these and embed into the role
To actively promote the use of the web shop and on-line ordering
Any other duties as directed by management
To work with tier four customers to promote sales, identify changes in sales trends and promote new products
Manage follow up of existing tier four customers, prospects and quotations on a systematic basis
Build strong relationships with customers to maintain and grow existing accounts
Monitor the overall sales performance of tier four customers and take corrective actions to meet agreed sales targets
Identify new business opportunities to generate new accounts, to include a level of cold calling
Keep accurate record of all activities at all times – linked to agreed KPI’s and performance measures
To represent the company to customers and others in a professional and courteous manner
To act as the intermediary between the customer and purchasing and logistics, for resolution of queries and issues arising
To support the Customer Response team in their day to day activities as required, which will include order and query management
To build up a high level of knowledge of products and services supplied
The Successful Applicant
Outstanding team player with excellent time management skills, to ensure delivery of pre-determined KPI’s (Key Performance Indicators)

Motivated, self starter who can operate and achieve results with minimum supervision, managing own workloads

Strong relationship development and communication skills to foster positive relationships both internally and externally

Identify opportunities to generate and deliver growth with tier four customers, supporting the development of company sales

Identify new business opportunities to generate new accounts, including a level of cold calling

A professional and courteous telephone manner, strong confidence in outbound calling to an extensive customer base

Clear understanding of the company’s policies, particularly regarding acceptable standards of behaviour

Minimum of 2 years of proven customer sales/service experience

Educated to high standard of Maths and English

Previous experience in a similar role – B2B telemarketing or internal sales

What’s on Offer
R 15000